| Job Title: | Branch Manager - Hoedspruit |
| Company: | Cullinan Transport Division |
| Job Reference: | EE/AA |
| Location: | Hoedspruit, ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-11-02 |
| Closing Date: | 2024-11-30 |
| Salary: | ZAR 140000 - 198000 per year |
Branch Manager - Hoedspruit - Job Description
JOB FUNCTION (INCLUDES, BUT IS NOT LIMITED TO)
People Management
People Management
General
- Leave of all permanent employees must be accurately submitted and managed
- Working hours must be within legal parameters
- Overtime must be carefully managed and limited
- The appropriate disciplinary steps must be taken, following careful investigations
- Adherence to company policies and procedures must be ensured
- Multi-skilling must take place, to avoid the risk of over-reliance of any individual
- Performance management and staff development must take place
- High staff morale must be maintained
- The company values must be kept alive in a deliberate manner
- HR must be supplied with all documentation to maintain up-to-date staff files
- Ensure that drivers are adequately managed
- Their PDP’s must be renewed before they expire
- High risk health conditions must be carefully managed
- Work distribution must be fair, avoiding favouritism
- The necessary training must take place
- Investigations into speeding incidents and accidents must be conducted
- The Independent Contractors (Freelancers) must be carefully managed
Client Service
- Ensure service excellence
- Ensure that the vehicles leaving the depot are clean and professional
- Ensure that the drivers know how to deliver excellent service
- Ensure that our relationship with key clients is nurtured on an ongoing basis
- Understand client needs and take initiative in pro-active client service
Complaint management
- Respond appropriately, professionally and quickly when a complaint is received
- Conduct careful, fair, yet quick investigations into all complaints
- Address complaints in such a manner that our client relationship is not damaged
- Limit compensation payment
- Keep careful record of all complaints, to enable accurate data for analysis, when necessary
- Operational
Fleet
- Ensure that the fleet is well maintained, safe and professional in appearance, at all times
- Monitor the fleet utilisation, ensure to maximize the utilization of all vehicles, without over-extending the newer vehicles
- Monitor that the services and fleet maintenance take place on the correct kilometres to ensure the vehicles is always well maintained and in a very good condition
- Build strong relationships with everyone involved in the fleet, e.g. workshops/service providers and cleaners
- Monitor fuel- and maintenance costs, to ensure proper control
- Investigate and flag irregularities
- Monitor sub-hires and unnecessary empty kilometres
- Monitor the movement of the fleet, to prevent abuse of the vehicles
- Tracking and monitoring
- Keep the various tracking sheets accurately maintained, to ensure data accuracy
- Keep careful track of all complaints, speeding and other incidents
- Ensure proper time-keeping for all staff members
- Monitor that only authorised entrance and exit into the building are used and that the security and alarm system is in good working order together with the security company
Financial
- Monitor and check overtime submissions and Freelancers’ invoicing
- Check- and sign off on all financial claims or invoices
- Monitor the payment of allowances to deserving staff members and ensure that slips are submitted, when necessary
- Ensure invoicing take place daily
- Monitor that couriers are returned, as they should, and that irregularities are addressed
- Monitor the branch expenses and prevent unnecessary expenses
- Ensure that petty cash balances at all times
- Ensure that all staff and Freelancer Driver’s Bidvest cards balances at all times.
- Please take note: candidates from our underrepresented Employment Equity categories will take preference, following legislation.
Desired Experience & Qualification
- MINIMUM REQUIREMENTS
- Matric/Grade 12 certificate
- 5 years’ managerial experience, with staff members reporting to you
- Proven experience in disciplinary action (initiating and chairing in a Hearing)
- Computer literate in MS Office, with at least intermediate skills in Excel
- An excellent command of English, both verbally and written
- Code B driver’s license
- Must be an RSA citizen
- A proven record of good interpersonal- and communication skills
- Proven experience in operations management
- ADVANTAGEOUS REQUIREMENTS
- Relevant qualification in Transportation Management
- Relevant qualification in Business Management
- Experience in managing-, scheduling and optimizing a fleet of vehicles
- Experience in managing-, scheduling and optimizing a drivers corps
- Experience in advanced business reporting
- Experience in rate calculations, discussions and negotiations.
- Experience in a booking system for travel or transportation system(s).
- Experience in managing-, scheduling and dealing with Independent Contractors (Freelance drivers)
