| Job Title: | Team Leader: Deceased Estates |
| Company: | CAPITEC BANK |
| Job Reference: | Team Leader |
| Location: | Cape Town, ZA |
| Employment Type: | Full Time |
| Date Posted: | 2024-11-21 |
| Closing Date: | 2024-12-06 |
| Salary: | ZAR 8000 - 11000 per month |
Team Leader: Deceased Estates - Job Description
Purpose Statement
To lead a team of agents to ensure SLA adherence within Recoveries Administration by strategically implementing processes and reporting to optimize client query handling, without increasing reputational risk to the benefit of Capitec Bank.
Experience
Minimum:
Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment
Ideal:
- Previous people leadership experience
- Function relevant experience; deceased estates
- Qualifications (Minimum)
- National Diploma
- Qualifications (Ideal or Preferred)
- Bachelor's Degree
- Knowledge
Minimum:
- Leadership best practices
- People management principles
- Customer relationship management
- HR principles and processes
Ideal:
- Regulations pertaining to deceased estates
Capitec Bank policies, including:
- Disciplinary code and procedures
- KPA procedures and policies
- Adherence policies
- Capitec banking system
- Liaising with 3rd party providers
- Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
- Leading a team in an SLA and client service focussed environment
- Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Leadership Skills
- Attention to Detail
- Problem solving skills
- Planning, organising and coordination skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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