| Job Title: | Contact Centre Agent: Customer Services |
| Company: | TFG |
| Job Reference: | 539 |
| Location: | Parow East, 7500, ZA, ZA |
| Employment Type: | Full Time |
| Date Posted: | 2025-01-19 |
| Closing Date: | 2025-02-28 |
| Salary: | ZAR 6800 - 12000 per month |
Contact Centre Agent: Customer Services - Job Description
Job Description
Responsibilities:
• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.
Qualifications & Experience:
Behaviours:
Responsibilities:
• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.
Qualifications & Experience:
- Grade 12 (Matric)
- 1 year Customer Service Experience
- Skills:
- Passionate about people is a must.
- Target driven and experience focused.
- Being an ambassador for our brands and offering amazing Customer experience.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
Behaviours:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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