2025 Opportunity: Bank Team Leader: Technical Support at Capitec Bank Limited

Job Title:	Team Leader: Technical Support
Company:	Capitec Bank Limited
Job Reference:	Team Leader
Category:	Bank
Location:	Stellenbosch, ZA
Employment Type:	Full Time
Date Posted:	2025-02-25
Closing Date:	2025-03-31
Salary:	ZAR 125000 - 130000 per year

Team Leader: Technical Support - Job Description

Here is 2025 Opportunity: Bank Team Leader: Technical Support at Capitec Bank Limited. APPLY NOW!

Introduction

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

About the Company

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

Responsibilities

Knowledge MINIMUM:

People / team leadership and management practices and principles
Regulatory requirements, compliance standards in a technical environment
General operations management practices and principles and stakeholder and client management HR principles and processes Client service principles and practices
Advanced knowledge in a corporate technology support environment
Knowledge related to end-user computing devices and peripherals (including desktop and laptop technologies).

Advanced Knowledge

Microsoft hardware and of Microsoft and Apple software technology.
Basic Advanced knowledge of diagnostic principles and troubleshooting
Skills Communications
Skills Analytical Skills
Negotiation skills Leadership
Skills Interpersonal & Relationship management
Skills Conditions of Employment
Clear criminal and credit record Willing to work regular shifts or weekends or rotational standbys

Required Qualifications

Experience Minimum:

5 Years’ minimum experience in a corporate technical support environment which should include the following:
Experience of managing and leading people/teams | overseeing and validating work of others Experience in supporting executive management end-users.
4 Years experience working with knowledge related to Microsoft and Apple hardware and software technology.
4 Years’ experience in knowledge of diagnostic principles and troubleshooting using technology tools. 5 Years’ experience in client relationship management practices and principles ITIL v4 Foundation AWS Certification Client relationship management practices and principles.

Qualifications (Minimum)

A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science Qualifications (Ideal or Preferred)
Bachelor's Degree in Information Technology -
Technical Support or Information Technology - Computer Science