With Minimum of 1 year experience in Being a Sales Agent, apply to become a Customer Consultant at Dis-Chem Pharmacies | New Job Opportunities in 2025

Job Title:	Customer Consultant - Dis-Chem Toti Centre Pharmacy
Company:	Dis-Chem
Job Reference:	Consultant
Category:	Pharmacy
Location:	Pietermaritzburg, ZA
Employment Type:	Full Time
Date Posted:	2025-03-31
Closing Date:	2025-05-01
Salary:	ZAR 126000 - 238000 per year

With Minimum of 1 year experience in Being a Sales Agent, apply to become a Customer Consultant at Dis-Chem Pharmacies | New Job Opportunities in 2025 - Job Description

With Minimum of 1 year experience in Being a Sales Agent, apply to become a Customer Consultant at Dis-Chem Pharmacies | New Job Opportunities in 2025

Introduction

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Dis-Chem Toti Centre Pharmacy store.To interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Responsibilities

•  Administration / Customer Service / Public Relations qualification Third additional language SAP experience 

 Job Description: 

•  Ensure accurate data capturing and completion of documentation is done Check card balances, card reports and/or statements for customers 
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items 
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting Manage stock control and shrinkage Checkpoint reversals on statements 
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis 
• Ensure effective internal communication (within customer service/benefits programme) Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily Manage and report complaints and compliments through the customer service diary 
• Ensure effective external communication (customer feedback) Respond to written or e-mail queries on various platforms 
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme 
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs Accurate recruitment and capturing of customers 
• Coordinate and manage in-store events and promotions Create a central point of contact for all general queries, compliments and complaints 
• Assist customers with any queries, and refer customers to the appropriate departments where applicable Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points 
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training 
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

 Competencies: 

Essential: 

•  Administration of customer relations Strong command of the English and Afrikaans languages Exceptional communication and active listening skills 
• Problem-solving skills Sound analytical skills Patience Honest and trustworthy Time management Ability to lead by example 

Advantageous: 

•  Relevant administration course Knowledge of the POPI and Consumer Protection Act Third additional language 

 Special conditions of employment: 

•  Willing and able to work retail hours Valid driver’s license and own reliable transport for travel to meetings and training South African citizen Clear credit and criminal records

Required Qualifications

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) 
• At least 1-year experience in administration or public relations Strong communication and customer interaction skills 
• Computer literate – MS Office Willing and able to work retail hours

Job Benefits & Perks

• Market-related salary 
• Medical aid Provident fund 
• Staff account

Apply here

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