CIVIC SERVICES OFFICER REF NO: HRMC 30/26/7 - Jobs in Giyani

Job Title	CIVIC SERVICES OFFICER REF NO: HRMC 30/26/7
Company	DPSA
Job Reference	HRMC 30/26/7
Category	Government Jobs
Location	Giyani, ZA
Employment Type	Full Time
Date Posted	2026-06-08T18:19
Closing Date	2026-06-26T20:18
Status	Open for Applications
Salary	ZAR 338106 - 398227 per year

CIVIC SERVICES OFFICER REF NO: HRMC 30/26/7 - Job Description

Introduction

The Department of Home Affairs (DHA) seeks to hire patriotic, professional, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to the Department’s shared value set, have what it takes to deliver on the needs of DHA Clients with the highest levels of dignity, integrity and innovation, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. Applications: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving a prescribed probation period and obtaining a security clearance appropriate to the post will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates only.

Responsibilities

The successful candidate will be responsible for, amongst others, the following
specific tasks: Supervise the effective daily operations of civic services of
offices. Ensure effective service delivery and assist staff where service
standards are not met. Produce quality reports regarding turnaround times
(documents processed and error rates). Implement quality assurance
measures to ensure quality of service delivery. Ensure safekeeping of
records/documentation according to DHA requirements. Allocate work to staff
members and monitor their progress against daily targets or goals. Perform
end-of-day duties to ensure effective reporting, identification of issues and
capturing of performance statistics. Identify challenges in operations (capacity,
training, bottlenecks) and make suggestions to Superiors. Identify trends and
take corrective action. Perform overriding functions on system. Ensure full
implementation of all relevant SOPs. Implement incidental matters ensure that
the identity of illegal foreigner who are arrested, detained or convicted.
Supervise the application of ID smart cards, BMD Registration of Birth,
Marriages and Deaths, Late Registration, Rectification and Amendment of
particulars and issuing of Travel and Citizenship documents. Ensure effective
and efficient management of human, physical and financial resources within
the Unit.

Required Qualifications

An undergraduate qualification in Public Management, Public Administration,
Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields at NQF level 6 recognized by
SAQA. 1 year of experience in Operations, client or customer services
environment. Knowledge of front office operations. Extensive knowledge of
various filing systems. Knowledge of fingerprint verification. Knowledge and
Understanding of Civic Services Regulatory Framework. Knowledge of the
Public Service Regulatory Framework. Knowledge of Supply Chain
Management process and procedures. A valid Driver's License. Willingness to
travel and work extended hours. Overtime may be required on request
occasionally. Weekend working may be required on request occasionally.
Required skills and competencies: Computer literacy. Analytic thinking.
Planning and organising. Problem solving. Problem solving. Verbal and written
communication. Financial administration. Planning and skills, Interpersonal.
Attention to detail. Clerical and administrative. Professionalism. Compassion.
Conscientious. Patriotic, Honesty and Integrity.