To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating…
| Job Title | Call centre agent |
| Employer | FirstRand Bank |
| Reference Number | R54294 |
| Category | Bank |
| Location | Johannesburg, Gauteng, South Africa |
| Employment Type | Part Time |
| Date Posted | 11 October 2026 at 19:43 |
| Closing Date | 25 October 2026 at 23:59 |
| Status | Open for applications |
| Salary | Not disclosed |
About this Call centre agent position
Introduction
To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectivesAct responsibly with work related resources to contribute to cost containment.
About the Company
FirstRand is one of South Africa's largest financial services groups, with the FNB, RMB and WesBank brands.
Responsibilities
Address customer needs in order to meet or exceed customer expectations.
Build and maintain stakeholder relationships.
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
Be flexible and adapt to changing circumstances.
Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
Participate in the innovation process in the business and contribute toward new innovations against objectives.
Plan and complete activities within area of work to meet set time and quality standards.
Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
Maintain documentation and share information with the team where applicable.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Contribute to client...
Required Qualifications
The minimum qualifications and experience are given in the official advert. Use the Apply Link to read them before applying.
How to Apply
Apply online through the FirstRand careers portal using the Apply Link.
Official source: FirstRand Careers · Last checked: 11 October 2026
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