To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including…
| Job Title | Universal Advisor |
| Employer | FNB |
| Reference Number | R52432 |
| Category | Bank |
| Location | Benoni, Gauteng, South Africa |
| Employment Type | Full Time |
| Date Posted | 11 October 2026 at 19:43 |
| Closing Date | 25 October 2026 at 23:59 |
| Status | Open for applications |
| Salary | Not disclosed |
About this Universal Advisor position
Introduction
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Universal Advisor
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.
As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.
As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
About the Company
FirstRand is one of South Africa's largest financial services groups, with the FNB, RMB and WesBank brands.
Responsibilities
Engage customers in a positive and professional manner by being helpful
by living up to our brand promise of “How can we help you?” at...
Required Qualifications
The minimum qualifications and experience are given in the official advert. Use the Apply Link to read them before applying.
How to Apply
Apply online through the FirstRand careers portal using the Apply Link.
Official source: FirstRand Careers · Last checked: 11 October 2026
Never pay to apply. Legitimate employers and government departments do not charge application fees. If anyone asks you for money, it is a scam.
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