To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and…
| Job Title | FNB Community Advisor Alternative Channels |
| Employer | FNB |
| Reference Number | R54216 |
| Category | Bank |
| Location | Durban, KwaZulu-Natal, South Africa |
| Employment Type | Part Time |
| Date Posted | 11 October 2026 at 19:43 |
| Closing Date | 25 October 2026 at 23:59 |
| Status | Open for applications |
| Salary | Not disclosed |
About this FNB Community Advisor Alternative Channels position
Introduction
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.Hello Future FNB Community Advisor Alternative Channel
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Please note that this is a 12-Month Hourly Rate Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)
About the Company
FirstRand is one of South Africa's largest financial services groups, with the FNB, RMB and WesBank brands.
Responsibilities
Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
Ensure compliance with rules and processes and has attention to detail.
Educate customers to the correct Banking platform aligned with their...
Required Qualifications
The minimum qualifications and experience are given in the official advert. Use the Apply Link to read them before applying.
How to Apply
Apply online through the FirstRand careers portal using the Apply Link.
Official source: FirstRand Careers · Last checked: 11 October 2026
Never pay to apply. Legitimate employers and government departments do not charge application fees. If anyone asks you for money, it is a scam.
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