With Minimum of 1 year experience in Being a Sales Agent, apply to become a Customer Consultant at Dis-Chem Pharmacies | New Job Opportunities in 2025

Job Title:	Customer Consultant - Dis-Chem Toti Centre Pharmacy
Company:	Dis-Chem
Job Reference:	Consultant
Category:	Pharmacy
Location:	Pietermaritzburg, ZA
Employment Type:	Full Time
Date Posted:	2025-03-31
Closing Date:	2025-05-01
Salary:	ZAR 126000 - 238000 per year

With Minimum of 1 year experience in Being a Sales Agent, apply to become a Customer Consultant at Dis-Chem Pharmacies | New Job Opportunities in 2025 - Job Description

Introduction

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Dis-Chem Toti Centre Pharmacy store.To interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Responsibilities

Administration / Customer Service / Public Relations qualification Third additional language SAP experience

Job Description:

Ensure accurate data capturing and completion of documentation is done Check card balances, card reports and/or statements for customers
Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
Ensure Accurate Process of Transaction – TRMS – capturing and reporting Manage stock control and shrinkage Checkpoint reversals on statements
Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
Ensure effective internal communication (within customer service/benefits programme) Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily Manage and report complaints and compliments through the customer service diary
Ensure effective external communication (customer feedback) Respond to written or e-mail queries on various platforms
Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs Accurate recruitment and capturing of customers
Coordinate and manage in-store events and promotions Create a central point of contact for all general queries, compliments and complaints
Assist customers with any queries, and refer customers to the appropriate departments where applicable Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
Provide relevant benefit programme training to all departments, and ensure implementation of training
Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

Administration of customer relations Strong command of the English and Afrikaans languages Exceptional communication and active listening skills
Problem-solving skills Sound analytical skills Patience Honest and trustworthy Time management Ability to lead by example

Advantageous:

Relevant administration course Knowledge of the POPI and Consumer Protection Act Third additional language

Special conditions of employment:

Willing and able to work retail hours Valid driver’s license and own reliable transport for travel to meetings and training South African citizen Clear credit and criminal records

Required Qualifications

Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
At least 1-year experience in administration or public relations Strong communication and customer interaction skills
Computer literate – MS Office Willing and able to work retail hours