CIVIC SERVICES CLERK Position Available in SA | Latest Government Jobs in Polokwane

Job Title	CIVIC SERVICES CLERK
Company	DPSA
Job Reference	CLERK
Category	Government Jobs
Location	Polokwane, ZA
Employment Type	Full Time
Date Posted	2026-06-08T18:23
Closing Date	2026-06-26T20:23
Status	Open for Applications
Salary	ZAR 280278 - 330162 per year

CIVIC SERVICES CLERK - Job Description

Introduction

The Department of Home Affairs (DHA) seeks to hire patriotic, professional, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to the Department’s shared value set, have what it takes to deliver on the needs of DHA Clients with the highest levels of dignity, integrity and innovation, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. Applications: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving a prescribed probation period and obtaining a security clearance appropriate to the post will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates only.

Responsibilities

The successful candidate will be responsible for, amongst others, the following
specific tasks: Attend to enquiries and perform online verification. Greet
customers, and ensure that they receive a professional, warm and friendly
welcome. Provide customers with orientation and information on the services
required. Check status of the applicant (Fingerprint register on HANIS and
marital status), and conduct online verification and issue a ticket. Provide
advice and direction to relevant unit and ensure the highest customer service
standards. Operate in front and behind the pay barrier and the point of contact
for customers. Direct customers to relevant service departments in a timely
manner and with the highest customer service standards. Ensure that all the
customers waiting areas are maintained in the highest standards as per the
appearance, accessibility and demarcation. Ensures that the customer
receives the highest service standards in accordance with the departmental
values and vision statements. Monitor the records of all cases. Monitor the
influx of foreigners residing in the country with no legal documentation.
Implement incidental matters ensure that the identity of illegal foreigner who
are arrested, detained or convicted. Operate the live capture photo booth in the
office. Verify, validate and capture client information on system, administer
fingerprints, scan client supporting documents. Receive, scan and file smart
cards upon receipt. Process collections of ID smart cards to clients. Process
application of Identity Document, Registration of Birth, Marriages and Deaths,
Late Registrations. Rectifications and Amendments of particulars and issuing
of citizenship documents. Implement policies and procedures in line with the
approval Framework. Monitor individual resources (Physical)

Required Qualifications

An undergraduate qualification in Public Management, Administration,
Operations, Business Management, Management or Administration, Law or
Social Science within these specified fields at NQF level 6 recognized by
SAQA. Basic understanding Public Service Regulatory Framework.
Knowledge of Civic Services Regulatory Frameworks, Knowledge of the Batho
Pele Principles. Knowledge of Fraud prevention. Knowledge of the
Constitution. Knowledge of the Departmental Regulations and Prescripts.
Willingness to travel and work extended hours. Required skills and
competencies: Interpersonal Skills. Client Orientation and Customer Focus.
Computer Literacy. Communication Skills (Written and Verbal). Telephone
etiquette. Analytical Skills. Professionalism. Compassion. Conscientious.
Patriotic, Honesty and Integrity.