Deputy Director: EGLS Provincial Office | Government Pensions Administration Agency | Pretoria
| Job Title | Deputy Director: EGLS Provincial Office | Government Pensions Administration Agency | Pretoria |
| Company | DPSA |
| Job Reference | DD-EGLS/PROV/2026/06-1P |
| Category | Government |
| Location | Pretoria, ZA |
| Employment Type | Full Time |
| Date Posted | 2026-06-25T16:29 |
| Closing Date | 2026-07-03T18:29 |
| Status | Open for Applications |
| Salary | ZAR 720147 - 1101468 per year |
Deputy Director: EGLS Provincial Office | Government Pensions Administration Agency | Pretoria - Job Description
Introduction
The Government Pensions Administration Agency is looking for a strong client relationship management leader to head up their EGLS Provincial Office in Pretoria. This role mirrors the Gauteng Provincial Office Deputy Director position and offers the same excellent remuneration and career platform within one of South Africa's most important public financial institutions
About the Company
Provincial Office Deputy Director carries the same core mandate as other GPAA provincial office leaders — delivering efficient, people-centred pension services to government employees and pensioners. You will manage operations, ensure quality service delivery across all provincial channels, drive compliance, manage risk, and build the kinds of stakeholder relationships that make the GPAA's mission possible.
What sets this role apart is its focus on the EGLS (Employer and Government Liaison Services) dimension of the GPAA's work, which involves managing relationships with government employers and ensuring that their employees' pension contributions and benefits are correctly administered. This requires someone with a deep understanding of pension systems, employee benefits and the complex legislative environment that governs public sector employment. If you are an experienced manager who thrives in a high-accountability, high-impact environment, this is an opportunity worth taking seriously
Responsibilities
• Manage effective operations within the EGLS Provincial Office
• Develop and maintain annual performance plans and action plans for service delivery
• Provide inputs and advice on policy development and ensure effective implementation
• Review and streamline workflows and capacity planning
• Ensure implementation of Batho Pele Principles in all customer interactions
• Develop and implement quality assurance and data quality strategies
• Manage provincial service channels including mobile units, walk-in centres and email enquiries
• Ensure effective risk and compliance management
• Build and maintain partnerships with internal and external stakeholders
• Drive business transformation and champion change initiatives
• Compile comprehensive operational plans, quarterly and annual reports
• Manage all unit resources, staff performance, development and budget
Required Qualifications
• A relevant three-year Bachelor's Degree, B Tech or equivalent qualification (at least 360 credits)
• Six years of appropriate proven experience in Customer Service Management
• Three of those six years must be in management or middle management
• Knowledge of: GEPF services and products, GEPF systems and service delivery applications, Employee Benefits, Client Relationship Management, relevant legislation, geographical knowledge of the province or region
• Skills: Customer Service Management, Stakeholder Management, Problem-solving, Written and verbal communication, Organizational skills, Conflict Resolution, MS Office proficiency, Presentation, Reporting, Financial Acumen
• Personal attributes: Customer-oriented, outgoing, assertive, decisive, results-driven, ethical and dependable
How to Apply
1. Register or log in at https://erecruitment.gpaa.gov.za/
2. Complete your profile in full — it serves as your application form and must be fully completed.
3. Upload your qualifications, ID and Matric certificate. Certification is only required before the interview, not at application stage.
4. Search for and apply for reference number DD-EGLS/PROV/2026/06-1P through the online system.
5. Submit before 12:00 midday on 03 July 2026. No late applications will be accepted.
6. For enquiries contact Mapule Mahlangu at (012) 399 2639 or Enquiries.erecruitment@gpaa.gov.za.
TIPS TO STRENGTHEN YOUR APPLICATION
• Make your online profile as detailed as possible. List every position you have held with clear descriptions of your management responsibilities and the teams you led.
• GEPF and pension system knowledge is a specific advantage. If you have worked in any retirement fund, employee benefits or pension administration environment, make this the centrepiece of your profile.
• Prepare thoroughly for the practical assessment — GPAA assessments typically test operational knowledge, customer service principles and relevant legislation.
• Integrity assessment is compulsory. The GPAA takes ethical conduct extremely seriously — be honest and consistent throughout the recruitment process.
• Note that the GPAA specifically states it does not support the use of AI in recruitment assessments. Complete all assessments in your own words and own ability