Deputy Director: Gauteng Provincial Office | Government Pensions Administration Agency | Pretoria
| Job Title | Deputy Director: Gauteng Provincial Office | Government Pensions Administration Agency | Pretoria |
| Company | DPSA |
| Job Reference | DD-PROV/GAU/2026/06-1P |
| Category | Government |
| Location | Pretoria, ZA |
| Employment Type | Full Time |
| Date Posted | 2026-06-25T16:22 |
| Closing Date | 2026-07-03T18:21 |
| Status | Open for Applications |
| Salary | ZAR 720147 - 1101468 per year |
Deputy Director: Gauteng Provincial Office | Government Pensions Administration Agency | Pretoria - Job Description
Introduction
If you are a seasoned customer service manager with a passion for pension service delivery, the Government Pensions Administration Agency has a high-level leadership opportunity available in Pretoria. This Deputy Director role sits at the heart of GPAA's Gauteng Provincial Office and carries significant responsibility for the quality of service that government pensioners receive every day.
About the Company
As Deputy Director of the Gauteng Provincial Office, you will be responsible for ensuring that government employees and pensioners across Gauteng receive efficient, high-quality pension services. You will lead a team that manages walk-in centres, mobile service units, provincial email enquiries and client liaison services — every touchpoint through which ordinary South Africans access their pension benefits.
This is a demanding leadership role that requires someone who can manage operations, drive quality assurance, handle risk and compliance, build stakeholder relationships, and develop their team — all at the same time. You will report to a Director and be expected to represent the GPAA professionally at community outreach events and stakeholder engagements. If you are results-driven, people-centred and have the management experience to back it up, this role is worth pursuing seriously.
Responsibilities
• Manage effective operations within the Gauteng Provincial Office
• Develop and maintain annual performance plans and action plans for service delivery
• Provide inputs on policy development and ensure effective implementation
• Review and streamline workflows and capacity planning
• Ensure implementation of Batho Pele Principles across all customer interactions
• Develop and implement quality assurance and data quality strategies
• Manage all provincial service channels including mobile units, walk-in centres and email enquiries
• Ensure effective risk and compliance management within the provincial office
• Build and maintain partnerships with internal and external stakeholders
• Drive business transformation and champion change initiatives
• Compile comprehensive operational plans, quarterly and annual reports
• Manage all unit resources, staff performance, development and budget
Required Qualifications
• A relevant three-year Bachelor's Degree, B Tech or equivalent qualification (at least 360 credits)
• Six years of appropriate proven experience in Customer Service Management
• Three of those six years must be in management or middle management
• Knowledge of: GEPF services and products, GEPF systems and service delivery applications, Employee Benefits, Client Relationship Management, relevant legislation, geographical knowledge of Gauteng
• Skills: Customer Service Management, Stakeholder Management, Problem-solving, Written and verbal communication, Organisational skills, Conflict Resolution, MS Office proficiency, Presentation, Reporting, Financial Acumen
• Personal attributes: Customer-oriented, outgoing, assertive, decisive, results-driven, ethical and dependable
How to Apply
1. Go to https://erecruitment.gpaa.gov.za/ on your computer or phone. Create an account if you do not already have one.
2. Complete your full profile on the e-Recruitment system — this profile replaces the Z83 form and must be fully completed or your application will not be considered.
3. Upload all required documents including copies of your qualifications, National Senior Certificate, and ID. These do not need to be certified at application stage but will need to be certified before your interview.
4. Search for reference number DD-PROV/GAU/2026/06-1P and submit your application through the system.
5. The closing deadline is 12:00 midday on 03 July 2026. The system will not accept late applications.
6. For enquiries contact Mapule Mahlangu at (012) 399 2639 or Enquiries.erecruitment@gpaa.gov.za.
TIPS TO STRENGTHEN YOUR APPLICATION
• Your six years of customer service management experience must be clearly described in your online profile with specific roles, dates and responsibilities. Vague descriptions will not impress a selection panel.
• Three years of management experience is a hard requirement. Make sure your profile clearly shows where you led teams and managed operations, not just where you participated in management activities.
• GEPF product knowledge is listed as a specific requirement. If you have worked in pension administration or employee benefits before, highlight this prominently.
• Shortlisted candidates will face a practical exercise and an integrity assessment. Prepare to demonstrate your knowledge of customer service operations and relevant legislation.
• This post carries an SMS pre-entry requirement. Check the National School of Government website at www.thensg.gov.za to confirm whether the Nyukela SMS Pre-Entry Programme is required for this Level 12 post and complete it if so.