To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve…
| Job Title | Sales and Service Manager |
| Employer | FirstRand Bank |
| Reference Number | R54248 |
| Category | Bank |
| Location | Cape Town, Western Cape, South Africa |
| Employment Type | Full Time |
| Date Posted | 11 October 2026 at 19:43 |
| Closing Date | 25 October 2026 at 23:59 |
| Status | Open for applications |
| Salary | Not disclosed |
About this Sales and Service Manager position
Introduction
To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve objectives.As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
About the Company
FirstRand is one of South Africa's largest financial services groups, with the FNB, RMB and WesBank brands.
Responsibilities
Track, control, and drive the delivery of exceptional service through proactive, innovative, and appropriate solutions which are delivered by the team.
Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
Proactively drive client conversions to main bank through salary deposits.
Actively coach team members to effectively resolve queries and complaints that are escalated.
Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
Ensure corrective actions are implemented immediately.
Track, control, and implement changes to sales and service processes to improve efficiencies in delivery to clients.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Actively coach team through providing advice about learning, solutions, products, and processes with the aim to improve business performance.
Plan and manage performance,...
Required Qualifications
The minimum qualifications and experience are given in the official advert. Use the Apply Link to read them before applying.
How to Apply
Apply online through the FirstRand careers portal using the Apply Link.
Official source: FirstRand Careers · Last checked: 11 October 2026
Never pay to apply. Legitimate employers and government departments do not charge application fees. If anyone asks you for money, it is a scam.
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