FirstRand Bank is hiring a Custody Client Service Specialist in Johannesburg, Gauteng. Review the requirements below and apply before the closing date.
| Job Title | Custody Client Service Specialist |
| Employer | FirstRand Bank |
| Reference Number | R54200 |
| Category | Bank |
| Location | Johannesburg, Gauteng, South Africa |
| Employment Type | Full Time |
| Date Posted | 11 October 2026 at 19:43 |
| Closing Date | 25 October 2026 at 23:59 |
| Status | Open for applications |
| Salary | Not disclosed |
About this Custody Client Service Specialist position
Introduction
FirstRand Bank is hiring a Custody Client Service Specialist in Johannesburg, Gauteng. Review the requirements below and apply before the closing date.
About the Company
FirstRand is one of South Africa's largest financial services groups, with the FNB, RMB and WesBank brands.
Responsibilities
To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure.
To maintain open lines of communication with such clients to retain and enhance the clients’ overall experienceResponsibilities:
Investigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank's query management tool.
Become involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.
Respond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.
Dispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.
Engage in the safekeeping of any client documentation required for the account administration process.
Investigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank's reputation for service excellence in Custody.
Become actively involved in client visits and service reviews.
Support Line Manager, when needed, with any supporting documents required for client visits/service...
Required Qualifications
The minimum qualifications and experience are given in the official advert. Use the Apply Link to read them before applying.
How to Apply
Apply online through the FirstRand careers portal using the Apply Link.
Official source: FirstRand Careers · Last checked: 11 October 2026
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